What spa services are available?

Full spa centre with sauna, hammam, steam bath, hot tub, facials, body treatments, manicure, pedicure and exfoliation. Massages require additional payment.

Are there special diet meal options?

Yes, the hotel offers children's menus, kids' buffet, special diet menus on request and fruit available.

What is the overall score of the hotel?

9.2/10 based on 120 reviews. The best-rated categories are staff (9.7/10), cleanliness and comfort (9.5/10 both), and facilities (9.4/10). WiFi (8.3/10) and value for money (8.7/10) are the lowest-rated areas.

Is there an elevator in the hotel?

Yes, the hotel has a lift. Also adapted for people with reduced mobility with adapted parking.

Hotel ★★★★ Andalo, Lombardia

Family Hotel Serena

Name: Family Hotel Serena
Address: via Crosare 15, Andalo, 38010, IT
Rating: 9.2

9.2/10

Excellent 120 guest reviews

Suitable for Family getaway with outdoor activities and scenic surroundings

4-star hotel in Andalo with heated pool, full spa, kids' club and ski access. Ideal for families. Free parking included.

Check availability and prices

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The essentials, no fluff:

Clear guidance: family hotel with included animation

Features kids' club, entertainment staff, indoor and outdoor play areas, and specific services like baby cots and safety rails. Themed dinners, happy hour and evening entertainment are included in the overall offer.

Spa and wellness at no extra cost

Full spa centre with sauna, hammam, steam bath, hot tub, facials, body treatments, manicure and pedicure included. Massages require additional payment.

Seasonal heated pool with children's area

Heated indoor pool with shallow end and covered area, plus separate children's pool. Available seasonally.

Ski access and equipment rental at the hotel

Ski pass sales and ski equipment rental at the accommodation free of charge. Ski locker available. Ski school requires additional payment.

Who is this suitable for

Family getaway with outdoor activities and scenic surroundings

When it is an ideal choice

Families with children of all ages, thanks to kids' club, play areas, children's pool, included animation and specific services like baby cots.
Skiers and mountain sports enthusiasts, with direct access to equipment, ski passes and ski lockers at the hotel.
Couples and groups looking for spa and wellness, with full treatment centre, sauna, hammam and hot tub included.
Travellers who value varied activities: hiking, cycling, walking tours, evening entertainment and themed dinners included.

When to consider alternatives

Buscas conexión WiFi rápida y confiable como prioridad, dado que la puntuación en esta categoría es de 8.3/10.
Tu presupuesto es muy ajustado, ya que la relación calidad-precio (8.7/10) sugiere que hay opciones más económicas en la zona.
Necesitas piscina disponible todo el año, pues la climatizada es de temporada.

What travelers say

Top rated highlights

Staff highly rated for their care and professionalism, with a score of 9.7/10 in the staff category.
Consistent cleanliness and comfort, both with 9.5/10, indicating rigorous daily maintenance and well-equipped spaces.
Well-rated location (9.2/10) with access to mountain activities, skiing and hiking in the area.
Facilities and services scored at 9.4/10, reflecting the breadth of activity offerings and communal spaces.

Things to consider

Value for money of 8.7/10: although the score is solid, it is the category with the lowest rating, suggesting that some guests consider the price high relative to what is offered.
WiFi scored 8.3/10, the lowest in the hotel, indicating that the connection can be inconsistent or slow in some areas.
Heated pool available only seasonally, not throughout the year.

Location and nearby points

Located in Andalo, 7.8 km from Lake Molveno, in the Trentino-Alto Adige region. Mountain area ideal for skiing, hiking and cycling.

Proximity to Campo Carlo Magno (8 km), access point to ski resorts and mountain activities.

Nearby restaurants: Campo Base 100 m, Bistrot Piz Galin 450 m and Bar Pasticceria Ginepro 500 m.

Parco Sportivo 500 m for additional sports activities.

Distances to points of interest: MUSE (museum) 38 km, Piazza Duomo 37 km, Giardino delle Mele d'Oro 19 km, Bolzano Airport 60 km.

Nearby points of interest and transport

Parco Sportivo 500 m

Restaurante Campo Base 100 m

Restaurante Bistrot Piz Galin 450 m

Restaurante Bar Pasticceria Ginepro 500 m

Montaña Campo Carlo Magno - 8 km*

Lago Lago de Molveno 7 km

Aeropuerto de Bolzano 60 km

Giardino delle Mele dOro 19 km

Frequently asked questions

Is parking included?

Yes, there is free private parking without the need to reserve in advance. Features adapted space for mobility-impaired guests and charging station for electric vehicles.

What children's activities are included?

Kids' club, entertainment staff, indoor and outdoor play areas, children's pool, evening entertainment, themed dinners and happy hour. Services like babysitting require additional payment.

Can I rent ski equipment at the hotel?

Yes, the hotel offers ski equipment rental at no extra cost, ski pass sales and ski lockers. Ski school requires separate payment.