Hotel ★★ Oporto, Porto

Hotel Universal

8.4/10
Very good 2159 guest reviews
Suitable for Family trip in a convenient, well-connected urban location

Central hotel in Porto with free WiFi, bar and 24-hour reception. Excellent location (9.5★) steps from Aliados Metro Station and main attractions.

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1 / 8

The essentials, no fluff:

Strategic central location

Located on Avenida dos Aliados, just 100 metres from Aliados Metro Station. 250 metres from S. Bento Train Station, 400 metres from Torre dos Clérigos and 600 metres from Luís I Bridge. Guests especially value its proximity to the city’s main points of interest.

Attentive and multilingual staff

The staff speaks English, Spanish, French, Italian and Portuguese. Reviews highlight the staff’s availability to answer questions and organise activities such as transfers, Douro River cruises and tourist routes.

Limited accessibility in some areas

Although the hotel has a lift and some wheelchair-accessible rooms, guest reviews note limitations in the general accessibility of the building. Recommended to contact directly if you have specific mobility needs.

Basic services without frills

This is a 2-star hotel with essential services: rooms with TV, private bathroom, air conditioning and WiFi. Facilities and services score 7.6 out of 10, indicating they meet the basics without offering premium amenities.

Who is this suitable for

Family trip in a convenient, well-connected urban location

When it is an ideal choice

  • Travellers who prioritise central location over luxury. The score of 9.5 on location makes it ideal for those who wish to be in the heart of Porto.
  • Budget-conscious tourists looking for value for money. Score of 8.1 in this category.
  • Travellers who speak diverse languages: the staff speaks English, Spanish, French, Italian and Portuguese.
  • Visitors who desire quick access to public transport and tourist attractions without needing a car.

When to consider alternatives

  • Necesitas accesibilidad completa para sillas de ruedas. Aunque el hotel tiene algunas adaptaciones, los comentarios indican limitaciones en la accesibilidad general.
  • Buscas servicios y comodidades premium. Las instalaciones y servicios reciben 7.6 sobre 10, indicando un nivel básico.
  • Prefieres desayuno incluido en la tarifa. Aquí se ofrece con coste adicional.

What travelers say

Top rated highlights

  • Exceptional location in the centre of Porto, scoring 9.5 out of 10. Guests highlight the proximity to tourist attractions and public transport.
  • Friendly and helpful staff. Score of 8.9 out of 10 in the personal service category.
  • Satisfactory cleanliness, scoring 8.1 out of 10. Reviews mention clean and well-maintained rooms.
  • Balanced value for money, scoring 8.1 out of 10. Guests consider the price fair for the location and services offered.

Things to consider

  • Limited accessibility: although there is a lift and some rooms adapted, guests with reduced mobility have reported difficulties. Contact the hotel before booking if you have specific needs.
  • Basic facilities. The score of 7.6 out of 10 in this category suggests that the hotel offers the essentials without additional or modern amenities.
  • Some guests have reported inconsistencies in staff treatment, although most value the positive attention received.
  • Breakfast not included: continental breakfast is available but requires an additional fee.

Location and nearby points

Location on Avenida dos Aliados, the main artery of Porto’s historic centre. 100 metres from Aliados Metro Station, facilitating access to the whole city.

Proximity to key monuments: Torre dos Clérigos (400 m), Luís I Bridge (600 m), Ribeira Square (900 m), Porto Cathedral (650 m) and Lello Bookstore (450 m).

Immediate gastronomic surroundings: Boulevard Café/Bar 20 metres away and Estambul Donar Kebap & Pizza restaurant 50 metres away.

Access to nearby green spaces: Jardim das Oliveiras 500 metres away. Salgueiros Beach 7 kilometres away.

Francisco Sá Carneiro Airport 16 kilometres away. The hotel offers an airport shuttle service at an additional cost.

Nearby points of interest and transport

Metro Estación de metro Aliados 100 m
Jardim das Oliveiras 500 m
Cadeia e Tribunal da Relação do Porto 600 m
Cafetería/bar Boulevard 20 m
Restaurante Estambul Donar Kebap & Pizza 50 m
Plaza de la Ribeira 900 m
Playa Salgueiros 7 km
Aeropuerto de Vila Real 93 km

Frequently asked questions

What is the hotel's rating and what is it based on?

Hotel Universal has a score of 8.4 out of 10, based on 2,159 guest reviews. It especially stands out in location (9.5), personal service (8.9) and WiFi (8.6). Facilities and services score 7.6 out of 10.

What does the WiFi include?

Free WiFi throughout the accommodation, rated 8.6 out of 10 by guests.

Is breakfast included?

No. Continental breakfast is available each morning but requires an additional fee.

Does Hotel Universal fit your trip?

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Hotel Universal ★ 8.4/10
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