Hotel ★★★★ Lisboa

9Hotel Mercy

8.6/10
Very good 817 guest reviews
Suitable for Family trip in a convenient, well-connected urban location

Central 4-star hotel in Lisbon with views of the old town and São Jorge Castle. Prime location, free WiFi and daily breakfast.

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The essentials, no fluff:

Central location with panoramic views

Located on Rua da Misericórdia, the hotel is 450 metres from Baixa-Chiado Metro Station and an 8-minute walk from Rossio Train Station. The larger rooms offer views of São Jorge Castle, Bairro Alto and Tagus Bridge. Trindade Theatre is 50 metres away.

Modern design with basic amenities included

The 51 rooms were designed by Portuguese architect Miguel Saraiva with contemporary décor and contrasting colours. All include air conditioning, free WiFi, minibar and daily breakfast in the bar lounge.

Full accessibility and security

The hotel has a lift, wheelchair-accessible rooms, raised WC with support bars, and 24-hour security with cameras in communal areas. Offers 24-hour reception, express check-in/out and luggage storage.

Moderate value for money

Value for money rating is 7.8/10 based on 817 reviews. The hotel offers 4-star services in a central location, although some guests note aspects to consider in accessibility and breakfast variety.

Who is this suitable for

Family trip in a convenient, well-connected urban location

When it is an ideal choice

  • Travellers seeking a central location: ideal for exploring the old town of Lisbon on foot, with direct access to public transport.
  • Couples and leisure travellers: panoramic views of São Jorge Castle and Bairro Alto, along with proximity to nightlife and culture, make it attractive for tourism.
  • Business travellers: business centre, fax/photocopying, meeting rooms (for a fee), and 24-hour reception.
  • People with reduced mobility: lift, adapted rooms, raised WC with support bars, and access to upper floors.

When to consider alternatives

  • Buscas presupuesto muy ajustado: la puntuación de relación calidad-precio es 7.8/10, indicando que hay opciones más económicas en la ciudad.
  • Necesitas amplias opciones de desayuno: algunos huéspedes reportaron limitaciones en la variedad, aunque la mayoría lo valora.
  • Requieres accesibilidad sin limitaciones: aunque el hotel tiene adaptaciones, un huésped reportó dificultades de acceso.

What travelers say

Top rated highlights

  • Exceptional location in the historic centre: 7 out of 10 analysed comments highlight proximity to attractions, public transport and nightlife.
  • Consistent cleanliness: 4 out of 10 opinions underline daily maintenance and hygiene of the rooms.
  • Breakfast well-rated: 3 out of 10 comments praise the quality and variety of the included breakfast.
  • Staff friendliness: 3 out of 10 opinions highlight the friendliness and availability of the reception team.

Things to consider

  • Limited accessibility in some areas: one guest mentioned access difficulties, despite the hotel having a lift and adaptations for reduced mobility.
  • Breakfast variety: one comment noted limitations in the breakfast offer, although most value it positively.
  • Room comfort: one guest reported discomfort, although the overall comfort rating is 8.6/10.
  • Additional paid services: laundry, ironing, dry cleaning, bike tours, live music and airport shuttle require additional cost.

Location and nearby points

Historic centre of Lisbon: the hotel is on Rua da Misericórdia, 50 metres from Trindade Theatre and surrounded by cultural heritage.

Near public transport: Baixa-Chiado Metro Station 450 metres away, Rossio Train Station 8 minutes on foot.

Nearby tourist attractions: Santa Catarina Viewpoint 500 metres away, Rossio Square 550 metres away.

Immediate gastronomy: Pizza Misura 3 metres away, several bars and restaurants 200 metres away.

Airport connection: 9 km away. Shuttle service available (for a fee).

Nearby points of interest and transport

Metro Estación de metro Baixa-Chiado – Baixa 450 m
Igreja De N. Sra. Do Loreto 200 m
Estátua Do Poeta António Ribeiro 250 m
Mirador de Santa Catarina 500 m
Plaza Rossio 550 m
Restaurante Pizza Misura 3 m
Autobús Estación de autobuses de Sete Rios 4,5 km
Playa de Dafundo 9 km

Frequently asked questions

What does breakfast include?

Daily breakfast is served in the hotel’s bar lounge. Although most guests value it positively, some mention limitations in variety.

What is the distance to the airport?

Lisbon International Airport is 9 km away. The hotel offers an airport shuttle service for an additional fee.

Is there public transport nearby?

Yes. Baixa-Chiado Metro Station is 450 metres away, and Rossio Train Station is an 8-minute walk.

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